Refund Policy

1. Overview

This Refund Policy applies to paid video editing services provided by EditSide. We want you to be happy with your edits — this page explains when refunds apply and how to request one.

2. Before work begins

If you cancel a project before we have started editing, you are entitled to a full refund of any amount paid.

3. Work already in progress

If you cancel after we have begun, we may retain a portion of the fee proportional to the work already completed, and refund the balance.

4. After delivery — revisions first

Once a final edit has been delivered, the work is generally non-refundable. Instead, we prioritise making it right through the revision rounds included in your plan. If something is wrong with the delivery, tell us and we will fix it.

5. Non-refundable items

• Completed and delivered final videos.
• Rush / priority fees once expedited work has started.
• Third-party costs incurred on your behalf (e.g. licensed music or stock).

6. How to request a refund

Email contact@editside.com within 7 days of the relevant delivery or charge, including your name, project details, and the reason for your request. We review every request fairly and individually.

7. Processing

Approved refunds are processed to your original payment method within a reasonable number of business days. Your bank or provider may take additional time to reflect the refund.